Refund Policy

Introduction

At XpertCarRental, we are committed to delivering reliable and transparent service. This Refund Policy outlines the terms and conditions under which refunds may be issued for car rental bookings made through our platform. Please review this policy carefully before making a reservation.

1. Eligibility for Refunds

Refunds may be issued under specific circumstances depending on the timing of the cancellation and the terms of the rental provider. Refund eligibility is determined based on the following:

• The rental was canceled within the allowed cancellation period.
• No vehicle was picked up and the rental was not used.
• The reservation was prepaid, and the supplier’s refund policy allows for reimbursement.
• Service disruptions caused by the rental provider or XpertCarRental.

2. Non-Refundable Situations

Certain bookings and fees are non-refundable. These may include:

• “Pay at Pick-up” reservations canceled after the scheduled rental start time.
• No-shows or failure to present valid documentation (license, ID, credit card).
• Early returns or unused rental days unless explicitly permitted by the supplier.
• Third-party fees, insurance add-ons, or optional extras purchased at the counter.

3. Cancellation Before Pick-up

You may cancel your reservation before the scheduled pickup time, subject to the terms below:

• Full refund if canceled at least 48 hours prior to pick-up time.
• Partial refund if canceled within 24–48 hours (a processing fee may apply).
• No refund if canceled within 24 hours of pickup or after rental has started.

4. Refund Processing Timeline

Refunds, when approved, will be issued to the original form of payment. The processing time may vary based on your bank or credit card provider:

• Refunds are typically processed within 7–10 business days.
• You will receive an email confirmation once the refund is initiated.

5. Refund Request Procedure

To request a refund, please contact our customer service team with the following details:

• Your full name and booking reference number
• Reason for the cancellation or refund request
• Any supporting documentation, if applicable

Requests can be sent via email to support@((string)new ConfigurationBuilder().AddJsonFile("appsettings.json").Build().GetSection("CompanySettings")["CompanyName"].ToString()). Our team will review your request and respond within 3 business days.

6. Rental Provider Policies

Each rental provider may have its own refund and cancellation rules. XpertCarRental acts as a booking platform and facilitates refunds based on the terms provided by the car rental company. We encourage users to review the individual supplier’s policy before confirming a booking.

7. Changes and Modifications

Modifications such as changing rental dates, times, or vehicle types may affect your eligibility for a refund. In some cases, rebooking may be necessary, and cancellation fees could apply.

8. Contact Us

If you have any questions regarding this Refund Policy or need help with a refund request, please reach out to our customer support team:

Email: [email protected]
Phone: 1 (888) 462-4004
Address: 6638 Fairway Ave, Indianapolis, IN 46250, USA.