Frequently Asked Questions (FAQs)

How do I book a rental car on XpertCarRental?

Booking a car is easy. Simply enter your pickup and return locations, dates, and times. Browse through available vehicles, choose the one that fits your needs, and complete the reservation form with your personal and payment details. A confirmation email will be sent to you once your booking is complete.

What documents do I need to pick up the rental car?

To collect your vehicle, you must present a valid driver’s license (held for at least one year), a credit card in the primary driver's name, and a government-issued ID such as a passport or national ID card. Additional documentation may be required depending on your location.

Can I cancel or modify my reservation?

Yes, you can cancel or modify your reservation according to the terms and conditions of your selected rental plan. Please review the cancellation policy at the time of booking. For assistance, contact our customer support team.

What payment methods are accepted?

We accept most major credit and debit cards. Full payment or a deposit may be required at the time of booking, depending on the supplier. Cash payments are generally not accepted for security reasons.

Is there a minimum age to rent a car?

Yes. Most suppliers require renters to be at least 21 years old. Drivers under 25 may be subject to a young driver surcharge. Age requirements and fees vary by location and rental company.

Are there any hidden fees?

We strive to maintain full pricing transparency. Your total cost will be shown before checkout, including base rental, mandatory taxes, and fees. Optional extras like GPS, child seats, or insurance may carry additional charges.

Can I return the car to a different location?

Yes, one-way rentals are available in most cases but may incur an additional fee. You will see this option during the booking process, and pricing will be displayed clearly.

What should I do in case of an accident or breakdown?

If you're involved in an accident or the car breaks down, contact the rental company immediately using the emergency number provided in your rental agreement. In the event of an accident, also notify local authorities and obtain a police report if required.

Are additional drivers allowed?

Yes. Additional drivers must meet the same age and license requirements and must be present at pickup with valid identification. Additional driver fees may apply depending on the rental supplier.

What is your fuel policy?

Fuel policies vary by supplier. Common options include "full-to-full" (return the vehicle with a full tank) and "pre-purchase" (pay in advance for a full tank). Details are shown during booking and on your rental voucher.